Daiquiri Shak App Support
Customer support and help center
Contact Support
Response Time
We typically respond within
24 hoursFrequently Asked Questions
How do I place an order?
Browse our food menu, select your items, and add them to your cart. You can customize your order as needed before proceeding to checkout. During checkout, you'll select your desired pickup time. After placing your order, you'll receive a confirmation email, and the pickup time will be displayed on the app's homepage. For convenience, you can also reorder from your recent orders.
When will I know my order is ready?
You will receive a push notification on your phone as soon as your order is ready for pickup. Additionally, a detailed email receipt will be sent to you. The estimated pickup time, chosen during checkout, will also be visible on the app's homepage after your order is placed.
What payment methods do you accept?
Payment is handled in person at pickup. We accept cash, all major credit cards, debit cards, and digital payment methods including Apple Pay and Google Pay.
Why am I not receiving notifications?
Make sure push notifications are enabled for the Daiquiri Shak app in your phone's settings. Go to Settings → Notifications → Daiquiri Shak and ensure notifications are turned on.
How do I update my contact information?
You can update your name, email, and phone number in the app's profile section. This ensures you receive order updates and promotional offers.
Troubleshooting
Order not received by restaurant
Our system automatically calls the restaurant with your order details. If there's an issue, you'll receive a notification and can call the restaurant directly.
Privacy & Data
We collect your name, email, and phone number to process orders and send you updates. This information is also used to:
- • Send order confirmations and pickup notifications
- • Provide customer support
- • Send promotional offers (with your consent)
- • Improve our service
You can opt out of promotional communications at any time by contacting support or using the unsubscribe link in our emails.
Legal Information
App Information
Developer
Latzo Software Solutions
Version
1.0.0
Compatibility
iOS 14.0 or later
Category
Food & Drink